We try hard to show actual images of our plants however not all plant photographs are of the actual stock you will receive. Plants do vary in size, but we do try hard to ensure the photo is representative of the size of the plant you will receive. Shepparton & Echuca Plant Farm work hard to ensure we will pick the best stock to fill your order.

All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from our suppliers.

Customer Service Policy:
Shepparton & Echuca Plant Farm are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes can vary between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Our products offered on this web-site are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order request in whole or in part. Due to the nature of plants, it may sometimes be necessary to offer you a substitute, if specific varieties are not in stock on the required delivery day. We ensure every effort is made to supply your chosen items. You will be notified of any required substitutes.

We accept Mastercard Visa and American Express. Your credit card details are encrypted before transmission.

Instore Breakages:
Whilst visiting our store we ask all customers to exercise reasonable care as any damage to goods as a result of unsupervised children or careless behaviour, may, at the discretion of management, be liable to pay the full price for any damaged goods.
The staff will speak to you in store and advise payment options.

Refund Policy:
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Afterpay

• Afterpay Merchants fees are non-refundable in the event of a refund.
• Once a refund has been issued, Afterpay is not able to reverse or change this action.

Delivery
MINIMUM ORDER is $50 FOR LOCAL DELIVERY ($100 minimum order for surrounding areas). We need to be able to leave the plants around 3 metres from where our delivery vehicles can park and carrying them large distances is not included in the delivery price. If you need more help or have access problems, please phone us on 1300 599 989 and we can arrange it.

We operate Monday to Saturday from our dispatch area that handles all our delivery & pickup orders in-house and we do our own deliveries. We may need to get plants from our farm or suppliers to fill your order, and then delivery routes are planned from there. These are realistic guidelines for delivery time frames.

Copyright
All copyrights, trademarks and other intellectual property rights in the design and content of this website are reserved to us or our suppliers. Any copying of the design or contents or other unauthorised use will infringe our rights.

General
We are unable to confirm that the information set out on this website is accurate or complete. Some plants may grow to a different height as stated, depending on climate, soil type and plant positioning, fertilising and care. All horticultural pictures and information are intended as a helpful guide only.
This website may from time to time contain links to other websites on the internet. We are not responsible for the availability or content of those websites.

These terms and conditions constitute the entire agreement and understanding of the parties and supersedes any previous agreement between all parties.
These terms and conditions shall be governed by Australian law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the Australian Courts.